QWhy do I see the following message: “Administrator access required. Once you are logged in, relaunch PaperCut and press the Admin button. Then you can select “Machine Features”, “login” option and enter the machine administrator’s login credentials. You’ll need to navigate to the device administration app called “User Tools” which can be launched from the home screen. We require admin privileges to change PaperCut connection settings. QHow can I change the PaperCut connection settings? This is required for the embedded application to be successfully registered as the authenticating application. QWhy am I getting “Error occurred while unlocking device functions” message after the embedded installation?Įnsure you have restarted the device after an install/upgrade. Eventually the device should beep twice, after which connection should be made fairly quickly. In this case, a PaperCut message indicating that the device is trying to connect to the PaperCut server may stay on screen for some time. This is due to the time it takes for the network infrastructure to start.
You may also see this message after the Ricoh device has been restarted. If you use just the hostname, you will see “Connecting to server” messages repeated indefinitely, indicating that the device cannot connect to the PaperCut server. When configuring the PaperCut server hostname on the Ricoh Smart Operation Panel MFD, ensure the hostname is fully qualified (e.g. QWhy am I getting “Connecting to server” message on the device?
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